Shipping & Returns

At House Of Many, each piece is thoughtfully sourced or handcrafted in small batches, and we take care to ensure it reaches you safely. Please read our shipping and returns policy below.

Shipping

  • Where we ship: Currently across India only.
  • Processing time – In-stock items: Orders are usually processed and dispatched within 1–2 business days of confirmation, excluding Sundays and public holidays.
  • Made-to-order items: Made-to-order pieces are handcrafted especially for you and generally require 2–3 weeks for production before dispatch. The production time mentioned on the product page applies to that particular piece.
  • Delivery time: Once dispatched, orders typically arrive within 5–7 business days, depending on your location.
  • Shipping charges: We offer free shipping on orders above ₹2,999. Orders below ₹2,999 incur a flat shipping fee of ₹250, shown at checkout before payment.
  • Order tracking: Once your order has been shipped, you'll receive tracking details by email/SMS.
  • Delivery delays: While we work with reliable courier partners, delivery timelines may occasionally be affected by weather, regional restrictions, festive periods, or courier delays beyond our control.

Made-to-Order Pieces

Some House Of Many pieces are made to order, allowing us to create them specifically after your order is placed.

  • Production time: Made-to-order pieces generally require 2–3 weeks for production before dispatch.
  • Dispatch: Once your piece is ready, it will be dispatched and tracking details will be shared with you.
  • Natural variations: As these pieces are individually handcrafted, slight variations in color, texture, finish, dimensions, or detailing may occur. These are natural characteristics of handmade products and are not considered defects.
  • Cancellations: Made-to-order pieces can be cancelled only before production has commenced. Once production has started, the order cannot be cancelled.

Returns, Replacements & Refunds

Because our products are handcrafted and often produced in small batches, we do not accept returns or exchanges for change of mind, incorrect size or color preference, or minor natural variations inherent to handmade items.

However, we want to make sure you receive your order in good condition.

  • Damaged, defective, or incorrect items: If your order arrives damaged, defective, or different from what you ordered, please contact us at houseofmany.in@gmail.com within 48 hours of delivery with clear photos/videos of the product and its packaging.
  • Damaged packaging: If your package appears visibly damaged at the time of delivery, please photograph the package before opening it. This helps us address any courier-related claims.
  • Review & resolution: Once your claim is reviewed and approved, we will arrange a replacement, where available, or a refund, as appropriate.
  • Return shipping: For approved damaged, defective, or incorrect-item claims, House Of Many will arrange or cover the return shipping costs.
  • Refund timeline: Approved refunds will be credited to your original payment method within 5–7 business days after the returned item has been received and inspected.
  • Non-returnable items: Made-to-order, customized, personalized, and sale/clearance items are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Order Cancellations

Orders can be cancelled free of charge before they are dispatched.

For made-to-order products, cancellations are possible only before production has commenced. Once production has started, the order cannot be cancelled.

To request a cancellation, email us at houseofmany.in@gmail.com as soon as possible. Once an order has been dispatched, the returns policy above applies.

Questions?

We're happy to help.

Email: houseofmany.in@gmail.com